Workforce management Real Time Analyst
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.27 GB | Duration: 1h 58m
Everything you need to know to get promoted as a Real time analyst in a call center and boost your income!

What you'll learn
How to work as an Intraday Traffic in Workforce management
call center experience
Learn what are the duties of a Real Time Analyst with the Workforce Management department and learn how to control Queues, generate reports and interpret Intervals, also you will be able to know what are the most common reports that are generated.
Key concepts
Master the key performance indicators to effectively managing staffing
Create professional excel service level reports for supervisors and operations managers
Control the queue effectively to increase productivity
Coding the exceptions correctly and in a timely manner
Bypass all the theory and learn what a Real time analyst does on a daily basis!
Who this course is for
call center employees